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Job Description: 

Job Summary

  • Understand who our customers are and what our customers expect of us.
  • Be the first to respond to any customer request or need.
  • Support other members of the work team in meeting customer needs.
  • Be accountable for the technical and behavioral competencies of the job.
  • Reviews and communicates patient liability for deductibles or coinsurance based on insurance coverage and communicates payment options to the patient or family according to Parkview Medical Center policy.
  • Communicates payment options to patients and families according to PMC policy.
  • Assists patients with program application process, including Medicaid, CICP, and Charity Care, and follow up with associated accounts.






Health Coverage Guide Certification preferred.


High School graduate or equivalent required. Post secondary education in related field preferred.


  • Must be computer literate.
  • Experience in insurance benefits, Medicaid benefits, Medicaid application process, and the Colorado Indigent Care application process preferred.
  • Knowledge and understanding of all government and commercial insurance coverage preferred. 
  • Must be familiar with the Connect for Health Colorado Marketplace. 
  • Medical terminology preferred.
  • If the job requires driving for Parkview, the employee must have a current Colorado driver’s license, may need to be 21, and may need to submit proof of insurance coverage.


Job Requirements

Revision Dates

Date:   06/04    


Rev:   08/04   07/08   04/11   09/11  08/13   11/13

Shift:  Monday thru Friday Days
Schedule:  Full-Time

Nearest Major Market: Pueblo
Nearest Secondary Market: Colorado Springs